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Miriam Peterson Google

3 months ago

As a designer, I’ve been using Legno Bastone luxury European flooring for years, and it continues to impress me on every project. The quality is exceptional, and the craftsmanship is evident in every plank. I’m very selective about the materials I specify, and Legno Bastone is always a top choice. It brings a level of sophistication and warmth that truly elevates a space—and it performs just as beautifully as it looks. My clients consistently love it, and it’s a product I trust completely. If you’re looking for high-end hardwood flooring, I highly recommend Legno Bastone.

Lee Hartleyon Google

11 months ago

Our experience with this flooring has been deeply disappointing and completely opposite from what I had hoped. For many years, I admired these floors. I first fell in love with them after visiting several top luxury custom home builders (Perrone Construction, Knauf-Koenig/and architects Stofft Cooney), where I was struck by the beautiful color, texture, and quality. After years of anticipation, we finally purchased the floors—and have had nothing but issues since installation. I’ve had hardwood floors my entire life and have lived in numerous luxury homes, never once experiencing problems with any flooring—until now. Just one month after installation, we noticed the floors looked dingy and worn, giving them a dirty, unclean appearance. We followed all installation and maintenance guidelines meticulously, including paying for the additional glues to protect the warranty and adhering strictly to the cleaning methods recommended from speaking directly with folks at Legno and as stated on the company’s website. When I contacted Legno in Naples, they sent a representative who dismissed the problem as a “cleaning issue.” I asked him to clean it—he refused. Instead, he told me to call the new retailer (the previous licensed retailer had since closed in our Sarasota area) and purchase their “preservation package.” To think, I would need to purchase a "preservation package" one month after installation? Since then, I’ve learned that many homeowners in our area are having similar issues, which Legno is blaming on cleaning and installation rather than taking responsibility. Instead, leaving homeowners with no resolution. I have reached out to Legno again a few days ago and am scheduled to speak with Frank, the owner. I hope he will resolve the issue—but based on my experience so far, I’m not optimistic. Note: followed up again today, and still no call back. Bottom line: I would absolutely never, ever recommend this product. I have been completely dissatisfied—not just with the product itself, but with the company’s lack of accountability and customer support. They say they have a 25 year warranty and we have contacted them immediately after the issue and again, later as well - with no return phone call nor resolution. Things could have been different if Legno had owned the problem and made it right—but that has not happened. Buyer beware. Note: from the photos below, you can see the color during installation in one of the photos and now see the defective product issue we are experiencing.

Joe DeAngeloon Google

4 years ago

We had Legno Bastone hardwood flooring installed throughout our new home in Southwest Florida. The product is superior in quality and the service provided by Arturo, the owner of Legno Bastone and Joe Candella from GC Flooring was fantastic. These guys are passionate about their product and the customer service is second to none. These floors are the focal point of our home and we thank Arturo and Joe for their care, great operations.

Catherine Thiedeon Google

6 months ago

Terrible quality of flooring delivered to my home out of state. They thought we were Rubes and would accept flooring with huge knots and poorly filled holes. Only 25% of boards were without flaws!! After we complained they send full boxes with no flaws.

Armine Arutyunyanon Google

2 years ago

The new Legno Bastone floors look amazing, and we are so happy with overall experience. I would highly recommend Legno to anyone looking for high-quality hardwood flooring.