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Barbara Perryon Google

4 months ago

In Sept 2024, Screens Plus constructed a 10X39X10 screen patio enclosure which included the pouring of a concrete slab. In July of 2025 numerous cracks started appearing throughout the concrete. I contacted Field Supervisor Chase Schroeder who oversaw this project about fixing this problem. There were many back and forth texts between him and I and finally on Sept. 3, 2025, he stated he would have someone come out by the end of the week or the following. No one came out and I never heard back from him. This shoddy concrete pour which resulted in cracking throughout this large concrete slab no doubt occurred because they did not prep the ground properly before pouring the concrete. It is unfathomable how this company thinks it can ignore this problem. I paid almost 18 grand for this patio construction. Owner/Manager Alan Smith should be ashamed and embarrassed about not only the faulty job they did but their failure to correct it. On Jan 21,2026, I text Chase again giving him one more chance to address this matter before I contacted the Better Business Bureau. Having not heard from him I filed a complaint with the Better Business Bureau (BBB). The BBB made several attempts to contact this company. All messages from the BBB to Screens Plus were ignored. The BBB subsequently downgraded their rating from A+ to C+. On Feb. 16, 2026, I received a text from Laura who works for Screens Plus indicating they wanted to resolve this problem. After back and forth texts with her for about a week I received a call and text from Chase on Feb 25, 2026. He indicated thru text he had a solution to the concrete issue that everyone would be happy with and asked me to call him. I called the same day, and he advised that they would porcelain tile the entire patio at their expense to cover the cracking issue. He also offered me the option of using pavers instead of porcelain tile if I preferred. I told him I did not want pavers. He said he would bring by samples for me to pick the one I wanted. It is now Mar. 7, and I have seen no samples, nor has he responded to my texts about when it would happen. We are now 8 months in since I reported to them the inferior job they did as it relates to the concrete pour. They have thus far failed to rectify the problem. I would warn consumers to think twice about using this company.

Jenny Mahoneyon Google

4 months ago

Long overdue review. We lost our cage after Ian. Chase and team were great! Install was professional and site was clean. One screen needed to be tightened a bit after rain showed a low spot and that was addressed immediately. Highly recommend them!

J Lon Google

3 months ago

I had a great experience at Screens Plus thanks to Dave. He was knowledgeable, professional, and took the time to explain everything clearly so I felt confident in the service. It’s not always easy to find someone who’s both skilled and genuinely cares about helping customers, but Dave definitely stands out. The whole process was smooth, and you can tell he takes pride in his work. I’d highly recommend Screens Plus and especially Dave if you want the job done right!

Michelle Elmeron Google

3 months ago

They did a great job on our lanai and front porch. The ladies in the office were super helpful with the questions we had about our proposal and the guys were very patient with our questions during initial viewing and during installation. They made this a painless and simple process. Thanks so much guys!

Charles Spagnoloon Google

4 months ago

Revised Review: I want to update my previous review of Screens Plus Sales & Service. After posting my review describing the problems I was having with getting service, I received a call from Kay at the company. She was very understanding and apologetic about the situation and assured me she would take care of the issue. True to her word, the very next day Dave, the installer who originally did the work, came to my home and repaired all of the problem areas, including the loose screens and the spline that had come out. Dave did an excellent job, just as he did during the original installation. While I was frustrated with the difficulty I had initially getting a response, I do want it noted that once Kay became involved, the company responded quickly and the problems were resolved professionally. I appreciate Kay for taking the time to listen and make things right, and I thank Dave for the quality work and for coming out promptly to fix everything. 1stReview About a year ago, I hired Screens Plus Sales & Service in Cape Coral to completely rescreen my enclosure. I paid nearly $4,000. The installer, Dave, did an excellent job. He was professional, courteous, and finished on time. At that point, I was satisfied. Unfortunately, that’s where the positive experience ended. Before the screens are even a year old, I’ve had multiple sections where the spline has pulled out and the screens have loosened. One section was repaired months ago. Recently, another panel failed the same way. What has been most disappointing is the complete lack of follow-up and customer service. I called the office and was directed by a recording to text photos to a specific number. I did — several times. The messages showed as delivered. No response. I called and left detailed voicemails. No response. This went on for over a week. When I finally reached the salesperson, I learned the text number I had been using was his personal number. He claimed he hadn’t seen my messages, even though I had sent them multiple times and they were marked delivered. He told me someone from the office would call me back. No one ever did. After several more days of silence, I hired another company and paid out of pocket to fix work that is less than a year old. That should not happen on a $4,000 job. The installation itself was good. The price was fair. But if you expect this company to stand behind their work or respond when there’s a problem, don’t count on it. What makes this even more frustrating is that I recommended them to my next-door neighbor before these service issues surfaced. He later told me he has also been having trouble getting cooperation from the office. A company’s true character shows when something goes wrong. In my experience, once payment was made, communication and accountability disappeared. I would not recommend them again.